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Check out our Frequenty Asked Questions. If you have any other queries, contact us

Company

What is ISDIN's policy on animal testing?

What actions does ISDIN take to be sustainable?

Account

How do I create an account on ISDIN?

How do I change the personal information on my account?

Do I need an account to buy on the ISDIN website?

Deliveries

How can I track my order?

What are ISDIN’s shipping options?

What do I do if I have received the wrong product or missing products?

Returns

In which cases can I return an ISDIN order?

How can I return an ISDIN order?

Orders

How do I place an order?

I have a discount code. Where do I use it?

How can I receive free samples with my order?

LOVE ISDIN

How do I scan the QR to get the points?

What do I do if the product does not have a QR?

What are LOVE ISDIN bonuses for?